FAQ

How do I get in touch with the Nutrizen team?

We're here to help. Send us a note anytime at support@trynutrizen.com, and a member of our customer care team will get back to you as quickly as possible. Whether it's a question about your order, your subscription, or the product itself, we've got you covered.

Where do your products ship from?

Nutrizen works with a network of trusted, quality-vetted warehouses and manufacturing partners across the United States, Europe, and China. Because different facilities specialize in different parts of the process, if you order more than one item, your products may arrive in separate shipments. Don't worry if one shows up before the other — the rest is on its way.

The bottle I received looks a little different from the photos. Is that normal?

Yes, and there's nothing to worry about. As we grow, we periodically refresh our labeling and packaging design, and during those transitions, some orders ship with our earlier look while we cycle through existing stock. The formula inside is identical, produced to the same standards and specifications. Only the outside may vary.

Where is Nutrizen based?

Our headquarters is in the United States. Our fulfillment is handled through warehouse locations across the U.S., Europe, and China, so we can get orders out efficiently, no matter where you are.

Will I get an order confirmation?

Absolutely. As soon as your order is placed, a confirmation with your order number is sent to the email address you entered at checkout. If you don't see it within a few minutes, check your spam or promotions folder — and if it's still missing, just reach out, and we'll resend it.

What payment methods do you accept?

We keep checkout simple and secure. You can pay with any major card or digital wallet, including Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, Facebook Pay, and Shop Pay.

Can I change or cancel my order after placing it?

If you need to make a change, contact us at support@trynutrizen.com as soon as possible. We process orders quickly, so we can't always guarantee a change once an order has entered fulfillment, but we'll do everything we can to help.

Do you offer a guarantee?

We do. Every Nutrizen order is backed by our 30-Day Money-Back Guarantee. If you're not satisfied after trying out the product, reach out within 30 days for a full refund.